Ward Clerk

Position Overview

Directly accountable to the Manager, Health Services or designate the Unit Clerk acts as a member of the health care team, performing clerical, receptionist, and related duties as directed. Performs all duties in accordance with established health and safety regulations/guidelines, policies and procedures (e.g. utilizing personal, protective equipment as per safe work procedures). Notifies their Manager or their designates (i.e. supervisors) of all occurrences, injuries illnesses or safety and health concerns which are likely to harm themselves, their co-workers, or any others who enter the premises.

Experience

• Experience in working with the public.
• Previous experience in a health care environment.

Education (Degree/Diploma/Certificate)

• Successful completion of secondary education to Provincial standards or equivalent.
• Graduate of an approved Unit Clerk training program.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Demonstrates knowledge of, and support for:
  • The vision, values, goals and objectives of the Winnipeg Regional Health Authority and Deer Lodge Centre.
  • The Centre's Mission Statement, Residents Bill of Rights and Code of Conduct.
  • Personal Health Information Act (PHIA), Workplace Hazardous Material Information System, (WHMIS) and Principles of Routine Practices.
• General office practices and procedures.
• Regional, site and unit policies and procedures.
• Roles and responsibilities of members of the health care team.
• Ability to multi-task.
• Ability to organize and prioritize workload.
• Ability to recognize and pursue self-development opportunities.
• Ability to respond to a variety of simultaneous demands.
• Ability to operate information technology equipment as required, e.g., fax, photocopier, computer, etc.
• Comprehension of basic medical terminology.
• Demonstrates initiative and tact.
• Effective verbal and written communication skills.
• Effectively perform duties under ever-changing conditions and levels of activity with frequent interruptions.
• Initiate requisitions and statistical reports.
• Obtain, clarify and relay information.
• Organizational skills.
• Reliable, flexible and resourceful.
• Work independently; as part of team, and seeks assistance as necessary.

Physical Requirements

• May be required to work extended hours.
• May involve exposure to disease, radiation, toxic materials, noise, allergens, etc.
• May encounter aggressive and/or agitated patients/residents/staff/visitors.