Provincial Policy Consultant

Position Overview

Under the supervision of the Clinical Documentation Lead, the Provincial Policy Consultant is responsible for collaborating with key stakeholders to review, develop, and revise policies, procedures and clinical guidelines related to clinical services, ensuring compliance with regulatory standards and best practices. The incumbent facilitates the development of complex provincial level policies and procedures in accordance with the mission and vision of Shared Health, where required. The Provincial Policy Consultant assists in developing, implementing and evaluating policy, procedure and processes at all levels within the organization. They provide support and direction for quality initiatives regarding policy development both within the organization and with health authorities across the province and provide guidance and education provincially to increase quality and capacity in regards to policy development. The role will oversee the implementation, management, education and evaluation of an electronic policy development system and act as a liaison between regional and provincial policy development and enabling committees. The Provincial Policy Consultant must possess strong writing skills, a deep understanding of clinical operations, and a commitment to promoting high-quality patient care and safety. Additionally, the consultant is expected to play an active role with coordination and facilitation to ensure effective policy development and stakeholder engagement.

Experience

• 5 years of experience working in a health services environment managing quality improvement projects or other systemic change initiatives.
• 2 years of experience implementing and managing organizational change initiatives including leading projects and/or supporting quality improvement and accreditation efforts.
• 2 years of experience applying standardized processes related to quality improvement and accreditation processes.
• 2 years of experience measuring, monitoring and reporting on the achievement of defined quality improvement goals, using a range of qualitative and quantitative performance measurements, quality improvement methodologies and tools such as the IHI Model for Improvement, or Lean Six Sigma.
• Experience in policy writing/development and research in a healthcare or clinical research setting is an asset.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant discipline such as health, business, public administration, or engineering, from an accredited educational institution.
• A postgraduate education, formal training in the implementation of organizational change initiatives (e.g. Prosci certification or equivalent) and quality improvement (e.g. IHI, Lean), and a professional certification in project management (e.g. Project Management Professional, PRINCE2 Practitioner or equivalent) are assets.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated mid-senior leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
• Knowledge of:
  • Relevant professional regulatory requirements.
  • Scope of practice as documented in the Regulated Health Professions Act.
  • Personal Health Information Act (PHIA).
  • Accessibility Act.
  • The Health System Governance and Accountability Act.
  • Other applicable legislated acts.
  • Shared Health clinical protocols, care maps and associated documents.
  • Other applicable Shared Health policies, procedures, guidelines, and directives.
• Exceptional writing, and verbal communication skills, with the ability to communicate information clearly and effectively.
• Strong analytical skills with the ability to assess complex clinical data and documentation practice.
• Proficiency in document management systems and software.
• Strong coordination and organizational skills, with experience in managing tight timelines and deliverables.
• Effective facilitation skills to lead meetings with diverse stakeholder groups and ensure collaborative policy development is supported.
• Attention to detail and a commitment to accuracy and precision in policy writing and documentation.
• Excellent research skills, including the ability to synthesize information from multiple sources and apply it to program design, and policy development.
• Ability to comprehend abstract and complex concepts and translate them into concrete, simple, user-friendly documents and tools.
• Demonstrated initiative, problem-solving, and decision-making and ability to display independent judgment.
• Advanced competencies in the use of Microsoft programing including PowerPoint, Excel, Word, Teams, and SharePoint.
• Prior experience working in a health care environment.
• Demonstrated experience in initiating changes and improvements, including skills in workplace re-engineering within a Continuous Quality Improvement (CQI) environment.
• Ability to prioritize in a changing environment.
• Sensitivity to the human and political dynamics of health care management.
• Ability to respect and promote a culturally diverse population.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• Travel to other health care facilities throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle.