Community Support Worker

Position Overview

Reporting to the Manager, Health Services and/or delegate, the incumbent will be involved in direct patient care and will act as a resource to patients and families as required at the Health Sciences Centre Emergency Department waiting room. General areas of service include: direct patient care, emotional support, advocacy, community relations and public relations. Acts as a communication link between the Adult Emergency Department, the patient and appropriate community services.

Experience

• Previous experience working in a community or hospital-based setting, providing physical, emotional and social support to the patient.

Education (Degree/Diploma/Certificate)

• Minimum grade 10 education, Manitoba standards, required.
• Successful completion of a recognized Heath Care Aide Course required.
• Must successfully complete the CPR for Health Care Providers course within three months of employment.
• Must successfully complete the Non-Violent Crisis Intervention Program (in-house) within three months of employment.
• Advocacy and interview skill training will be provided within the probation period.
• First Aid training preferred.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Information and/or training will be provided within the probation period for the following:
  • Personal Health Information Act (PHIA), Workplace Hazardous Material Information System (WHIMIS) and Principles of Routine Practices (Universal Precautions).
  • Regional, site and unit policies and procedures.
  • Roles and responsibilities of members of the health care team.
• Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
• Knowledge of the Emergency Program and objectives of the Health Sciences Centre preferred.
• Knowledge of community development and advocacy principles preferred.
• Good communication and interpersonal skills required.
• General skills and ability to perform all tasks and responsibilities relevant to the duties of the position.
• Ability to organize and prioritize assigned workload.
• Ability to recognize and pursue self-development opportunities.
• Effective verbal and written communication skills.
• Ability to respond to a variety of simultaneous demands.
• Ability to perform as a team member and seek assistance as necessary.

Physical Requirements

• Some heavy lifting required.
• Required to work in an unpredictable environment where patients with alcohol/chemical abuse and aggressive social behaviors may occur. Required to handle body fluids.