Unit Clerk - Ambulatory Care

Position Overview

Reporting to the Program Team Manager or Manager, Health Services, or Nurse in Charge and working as part of a multidisciplinary team, the incumbent:

1. Receives patients to clinic/unit and ensures appropriate documentation is completed accurately.
2. Acts as communication link for the unit, answering telephone calls, determining urgency, and forwarding calls or taking and relaying messages.
3. Obtains, assembles and maintains charts.
4. Transcribes physicians’ orders.
5. Schedules appointments/tests for patients and obtains test results.
6. Performs a variety of tasks for the care and comfort of patients.
7. Prepares payroll information for the area.
8. Maintains clinic/unit supplies, compiles statistical information and performs other miscellaneous duties as required.
9. Enters patient data into applicable information systems.
10. Follow all site policy and procedures and or specific clinic standard operating procedures.

Experience

• Previous related work experience preferred.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba Standards, required.
• Successful completion of a recognized Unit Clerk training program required.
• Medical terminology (75% pass mark) required.
• Current hospital-based information systems/programs; scheduling systems/programs preferred.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Typing/keyboarding skills minimum 40 wpm required.
• Excellent command of the English language (both oral and written).
• Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
• Information and/or training will be provided within the probation period for the following:
  • Personal Health Information Act (PHIA), Workplace Hazardous Material Information System (WHMIS) and Principles of Routine Practices (Universal Precautions).
  • Regional, site and unit policies and procedures.
  • Roles and responsibilities of members of the healthcare team.
• Ability to organize, manage time and prioritize workload.
• Ability to work independently and as part of a team and seek assistance as necessary.
• Ability to communicate effectively.
• Ability to recognize and pursue self-development opportunities.
• Ability to respond to a variety of simultaneous demands.
• Ability to operate information technology equipment as required, e.g., fax, photocopier, computer, etc.

Physical Requirements

• Must be able to function effectively in a stressful environment with frequent interruptions.