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Telephone Operator

Requisition ID: 36755 

Position Number: 20025057

Posting End Date: December 9, 2019

City: Winnipeg

Site: Concordia Hospital

Work Location: Health Information Services

Department / Unit: Switchboard - CGH 

Job Stream: Non-Clinical 

Union: CUPE-1973(204)

Anticipated Start Date - End Date: ASAP - Indefinite

Reason for Term: Other Leave

FTE: 0.50 

Anticipated Shift: Days; Weekends

Daily Hours Worked: 8 hours

Annual Base Hours: 1950

Salary: $17.309, $17.828, $18.363, $18.914, $19.481


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview
The switchboard operator is responsible for courteous and effective telephone, paging and inquiry services for the hospital.
  • At least one year previous experience as a telephone operator or one year receptionist experience essential, preferably in a health care setting.
  • Experience in the use of an ATD application preferred.
  • Experience in windows environment essential.
Education (Degree/Diploma/Certificate)
  • Grade XII education.
  • Medical Terminology certificate preferred.
Qualifications and Skills
  • Accurate typing - 40 words per minute.
  • Excellent command of the English language both verbal and written.
  • Demonstrates effective communication and interpersonal skills.
  • Ability to prioritize workload, work independently and made effective decisions.
Physical Requirements
  • Good physical and mental health to meet the position demands.


This term position may end earlier as outlined in the Collective Agreement.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

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