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Senior Consultant - Operational Excellence

Requisition ID: 16989 

Position Number: 20032218

Posting End Date: Open Until Filled

City: Winnipeg

Site: WRHA Corporate

Work Location: 650 Main Street

Department / Unit: Quality Improvement & Patient Safety 

Job Stream: Non-Clinical 


Anticipated Start Date: ASAP

FTE: 1.00 

Anticipated Shift: Days

Daily Hours Worked: 7.5

Annual Base Hours: 2015


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Chief Medical Officer (CMO), the Senior consultant, operational Excellence works with the Executive to lead the development and implementation of a management system, including strategy deployment and daily management system, and will also facilitate other change improvement initiatives.  The Senior Consultant provides leadership and builds capacity in continuous improvement, and serves as a coach to leadership engaged in management system development and deployment. The incumbent leads coordination of other improvement coaches and resources, acts as a catalyst for change; and performs other related duties as assigned.     This work will be informed by the quality and safety plan for the WRHA along with other priorities approved by the Executive.


This position is responsible for leading the Operational Excellence initiatives at the WHRA. This role facilitates and leads team efforts to identify key improvement opportunities and develops and implements processes, systems and behaviors to sustain and grow continuous improvement culture.


The Senior Consultant will act as a coach, consultant, and subject matter expert and will have a key role in driving the cultural and operational transformation efforts. This position supports improvement actions which include reliability, safety, quality and effectiveness.


  • Five (5) years’ experience working with continuous improvement or other change initiatives required.
  • Proven track record of achieving desired results.

Education (Degree/Diploma/Certificate)

  • Degree/diploma in a health care discipline, engineering, business or other related field required.
  • Master’s degree in a related field such as Healthcare or Quality Improvement or Business Administration preferred.
  • Formal training in the implementation of organizational change initiatives is preferred. 
  • An equivalent combination of education and experience, as deemed recognized by the WRHA, may be considered.

Qualifications and Skills

  • Knowledge of computer systems and proficiency in the use of common software including spreadsheet, word processing, database, internet and email applications.
  • Demonstrated ability to lead, organize and develop cross-functional teams of skilled professionals.
  • Demonstrated ability to work effectively in a diverse, multidisciplinary environment.
  • Demonstrated ability to establish a vision of change and motivating others to achieve that vision. Demonstrated ability to effectively apply analytical and conceptual skills and convert theory into practice.
  • Demonstrated ability and aptitude for recognizing, investigating and analyzing problems, and developing innovative solutions.
  • Demonstrated ability to lead, direct and influence others to achieve desired outcomes.
  • Demonstrated ability to effectively influence and facilitate change.
  • Ability to thrive in a changing and dynamic environment, work effectively under pressure and respond with initiative.
  • A demonstrated commitment to innovation, continuous quality improvement and providing superior customer service.
  • Excellent verbal and written communication and presentation skills.
  • Ability to communicate effectively with technical/non-technical staff and with members of inter-professional teams.
  • Ability to interact professionally with various levels of personnel, both internally and externally.


Salary is commensurate with education and qualifications


This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. 


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Health Sciences Centre, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

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