Rehab - Front Desk

Position Overview

Reporting to the Director of Rehabilitation Services, the Service Associate, Rehab Front Desk, performs clerical and reception duties such as but not limited to receiving clients in person or over the phone, answering all enquiries made to the reception desk, scheduling appointments, taking payment for appointments, managing all paperwork associated with appointments and follow up care, day end and month end financial procedures, managing incoming and outgoing mail, providing support to clinicians, and maintaining excellent customer service.

Integrates use of multiple software programs and apps that support the multiple services delivered by the clinic.

Represents the vision and philosophy of the Wellness Institute by demonstrating a strong customer service philosophy, a positive attitude, a positive image of good health and fitness, inclusive language, and sensitivity to the needs of a diverse clientele.

Experience

• Two years recent relevant experience in a customer service setting, handling cash and credit transactions and collections, and managing numerous computer software applications for scheduling, billing, word processing and data collection.
• Successful completion of a medical terminology course desired.

Education (Degree/Diploma/Certificate)

• Grade 12 education with an additional one year of business administration or office management and/or an equivalent combination of education and progressive experience, assessed on an individual basis and which can be equated to the required knowledge for the position.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Proven client/customer service strengths; able to work to meet the expectations and requirements of internal professionals, clients, and external organizations such as case managers and insurers.
• Strong technical skills in office administration, including coordination, organization, establishment and maintenance of work structures and procedures in a highly confidential environment; able to work independently and complete administrative functions with minimal supervision.
• Excellent time management strengths; able to schedule and coordinate individual client sessions and class lists, as well as complete program requirements and ensure completion of client records in an orderly, timely and accurate manner.
• Skilled in working in a fast-paced work environment with a variety of activities, client requirements, and numerous interruptions; able to prioritize workload and competing tasks to meet departmental and client requirements while maintaining composure under stress.
• Easy, approachable personal manner with solid communication and interpersonal skills for effective telephone and client contact. Able to approach and work with people in pain and deal with difficult people in an assertive yet diplomatic way.
• Action oriented, able to take the initiative and willing to participate and contribute in a team-based work environment.
• Strong computer literacy and proficiency in the use of a variety of computer software programs, including database, word processing, and scheduling software.

Physical Requirements

• Fast-paced multiprofessional clinic with excellence in customer service.
• Must be able to withstand prolonged sitting, with intermittent standing, reaching and carrying of charts and documents, lifting boxes of office supplies, as well as lifting and carrying related to laundry and mail delivery duties.