Quality Improvement Project Manager

Position Overview

Health Services Integration & Quality supports strategic health-care system alignment by leading the coordinated planning and integration of patient-centred clinical and preventive health care pathways and services to ensure consistent, high-quality patient care that effectively serves the provincial population.

We have opportunities for quality improvement project managers who will support provincial clinical teams, key leaders, task force leads and/or other sponsors in the advancement of provincial quality and system improvement initiatives and projects.

Reporting to the director quality and health improvement, the quality improvement project managers will:

• Plan, implement and lead projects that enhance and improve the quality of care and services across the province in alignment with Manitoba’s Clinical Preventive Services Plan and the Provincial Clinical Team priorities.
• Initiate, plan, execute, control and close projects focused on quality improvement, applying quality and project management principles, tools and templates throughout the project life cycle.
• Develop project plans and monitor timely execution, reporting progress through project lifecycle.
• Lead, coordinate and monitor project team selection, orientation, coaching, and work assignments to ensure successful task performance and overall project delivery.
• Assess and continually review project plans and progress to ensure achievement of project goals, timelines, scalability, and sustainability after completion to achieve each project’s underlying quality improvement purpose.
• Support the identification of effective processes and key performance indicators and associated measurement plans, and support the achievement of the project by identifying and addressing risks, issues and barriers.
• Ensure projects consider patient safety and accreditation standards.
• Provide coaching and build health service provider capacity to drive continuous improvement initiatives through knowledge transfer of quality improvement methodologies and tools, project management principles and change management frameworks.
• Working as assigned with a customer-centric mindset in a dynamic team, each position may be allocated to one or more projects or initiative teams focused on quality improvement or the implementation of new care pathways or models.

Experience

• 5 years of experience working as a project manager in a health care environment or managing quality improvement projects or other large systemic change initiatives.
• 2 years of experience leading organizational change management in the introduction of new system-wide business process or changes to organizational structure and/or culture.
• 3 years of experience with a range of quality improvement methods and tools (such as the IHI Model for Improvement, Lean Six Sigma and or other lean management frameworks), business and systems analysis.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant discipline such as health, business or public administration, engineering, from an accredited educational institution.
• A post-graduate education is an asset.
• Formal training in the implementation of organizational change initiatives (e.g. Prosci Certification or equivalent) and quality improvement (e.g. IHI, Lean) is an asset.
• Professional certification in project management (e.g. Project Management Professional, PRINCE2 Practitioner or equivalent) is an asset.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated mid-to-senior level leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• Travel to other health care facilities throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle.