Payroll CSR - Regional - Overpayments Specialist

Position Overview

Reporting directly to the Manager of PHRSS Payroll and Benefits, the incumbent is responsible for preparing overpayment packages and developing prevention strategies to reduce overpayments within the Province of Manitoba Healthcare Employer Organizations. Duties include: extracting data from multiple systems, preparing information packages, providing support to the sites, working with employees to obtain repayments, auditing data, reporting, coaching, and training to sites and participating on special projects as required.

The incumbent will conduct investigations using data from within the payroll systems and apply all union and non-union overpayment and repayment guidelines, including the varied processes in dealing with multiple Collective Agreements.

Position Duties and Responsibilities

• Acts as the main liaison with employees, HR, managers, timekeepers, and union associations on overpayment related issues and conducts meetings where required.
• Responsible for private and confidential information
• Ensures compliance with various Collective Agreements and Employer Organization practices for union and non-union groups. 
• Performs the investigation of multiple systems across employer organizations to comprehend the overpayment and underpayment situations, ensuring compliance with regular practices
• Prepares detailed packages outling cause of overpayment to collaboratively reach a repayment agreement.
• Follow up with customers where repayments have not been established
• Collaboratively works with Finance on reconciliation of collections data (repayments and write offs etc.
• Enter in all repayment information and schedules into the appropriate systems
• Maintains Overpayment reporting and reconciliation on a weekly, bi-weekly and monthly basis.
• Provides input and reports into the performance of end users
• Ensures all deadlines are met according to the established guidelines.
• Notifies Manager or Director of any problems/issues that may arise with employees or system
• Display compassion and empathy in regards to sensitive topics and conversations.
• Adheres to all safety and health regulations and safe work practices.
• May be required to perform other duties and functions related to this job description not exceeding above stated skills and capabilities.
• Participates in special projects as required.

Experience

• Minimum three (3) years of experience working with a computerized Payroll/HRIS system required.
• SAP and QHR enterprise system experience (preferred
• Must have experience within both a union and non-union environment.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba standards, required.
• Successful completion of the Canadian Payroll Association, Payroll Compliance Practitioner (PCP) or equivalent education from a recognized business certificate program required.

Certification/Licensure/Registration

Qualifications and Skills

• Proficiency in the use of Microsoft Office required.
• Proficiency in the use of multiple Payroll and Benefit Enterprise Information systems
• SAP and QHR enterprise system experience (preferred)
• Excellent written and oral English communication skills
• Must have excellent customer service skills and be able to assist customers and deal with related documentations using a high degree of privacy and confidentiality.
• Must be able to prioritize work flow and have ability to work independently as well as and effective member of the overall payroll team.

Physical Requirements

• Must be able to work effectively while under deadline pressures in a fast-paced environment.