Patient Registration Clerk (bilingual)

Position Overview

Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Patient Registration Clerk is responsible for:  performing clerical duties to include obtaining necessary patient demographic information and registering patients on computer system; performing all receptionist's functions including directing and controlling patient movement in the department; maintaining accurate death records; making telephone calls as requested; requesting charts from Health Records; assisting with orientation of new staff; providing direction and feedback to students during student practicums; and performing other related duties as assigned. 

Experience

• One (1) year related experience in an office, clinical environment or in a patient registration department (e.g. secretary, receptionist, communications clerk, etc.).
• A combination of education and experience will be considered.

Education (Degree/Diploma/Certificate)

• Grade XII or recognized equivalent.
• Successful completion of a recognized medical office secretarial program or the first year of a recognized diploma/degree in a health-related field; or,
• Successful completion of a recognized medical terminology course.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French.
• Keyboarding speed:  35 wpm.
• Ability to work in a Windows operating environment.
• Ability to retain information which is of a confidential nature.
• Good interpersonal communication skills.
• Demonstrated problem-solving skills.
• Legible handwriting.
• Strong interpersonal skills and telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• Ability to multi-task in a fast-paced environment.

**The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families.  Language proficiency will be evaluated in order to assess the applicant’s proficiency level.  For information on the required proficiency level, please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles.  Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat.  Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION

Physical Requirements

• Physically capable of assisting patients in wheelchairs, with luggage, etc.