Nurse 3 - Health Links

Position Overview

Is a member of the Primary Health Care Team with a commitment to service excellence. Reports to the Health Links-Info Sante Manager.

Is the primary point of interaction with the contact centre nurses; is hands-on and leads by example.

Takes the initiative to identify and solve-problems.

Experience

• A minimum of one (1) to three (3) years recent experience in contact centre telephone triage required.
• Past clinical experience in Emergency Department or Community Health an asset.
• Experience with multiple software applications preferred.
• Experience in education, coaching and performance management an asset.

Education (Degree/Diploma/Certificate)

• Graduate of an approved  Registered Nursing educational program. 
• Baccalaureate of Nursing preferred or a combination of experience and other advanced education considered.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Certification/Licensure/Registration

• Must be registered or eligible for registration with the College of Registered Nurses of Manitoba (CRNM).
• Active participation in professional associations e.g. Association of Regulated Nurses of Manitoba (ARNM) preferred.

Qualifications and Skills

• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Fluency in English preferred, in French desired and in any other languages an additional asset.
• Computer proficiency required.
• Works within the Centre's core values, philosophy, vision, C.Q.I. goals, policies and procedures.
• Understanding of contact centre operations.
• Confident, positive attitude with commitment to work in a team environment.
• Adaptable and reliable with the ability to coach and counsel staff.
• Assumes responsibility for own professional growth and development by maintaining clinical knowledge and through continuing education.
• Adaptable and reliable with the ability to coach and counsel staff.

Physical Requirements

• Position is sedentary at times and may require periods of sitting, typing and speaking.
• High-stress due to nature and large volume of calls in a fast-paced environment where customer service is part of the business and also managing the challenge of meeting administrative quality expectations and staff performance issues.