NICU Parent Partner Coordinator

Position Overview

Under the general direction of the Director of Health Service, Obstetrics/Gynecology and Neonatology (OGN) and working collaboratively with both the Manager of Services  NICU and Manager of Volunteer Services, and while demonstrating a commitment to the Mission, Vision and Values of St. Boniface Hospital, the NICU Parent Partner Coordinator is responsible for co-leading the NICU Parent Partner Program This role is instrumental in creating a supportive environment for families facing the NICU experience, helping them feel understood and connected during a challenging time. through development and maintaining a process for ongoing operation of the program; participate in ongoing evaluation of the program; and conduct ongoing needs assessment of current parents in the NICU. This includes collaborating with Voluntary Services, coordinating orientation and training programs for parent volunteers and supporting volunteers in their roles.

Experience

• A parent or guardian of a NICU graduate, having completed their own NICU stay at least one year prior to application.
• Experience understanding the dynamics of parenting and empathy for families undergoing hospital experiences with their child.
• Demonstrated experience working independently using project management techniques to handle multiple projects, collaborating as a strong team member is an asset.
• Previous experience as a volunteer is an asset.
  Knowledge of Volgistics (or volunteer management) software is an asset.
• Awareness of current trends and issues in volunteer management is an asset.
• Previous experience including: recruitment, interviewing, screening, problem solving, supervising, orientation and training, program planning, effective relationships with volunteers, implementing formal and informal recognition.

Note:  An equivalent combination of education and experience, as deemed recognized by the Hospital, may be considered in lieu of the above.

Education (Degree/Diploma/Certificate)

• Active Manitoba Association for Volunteer Administration (MAVA) member preferred.
• Volunteer Management Professionals of Canada VMPC membership preferred.

Certification/Licensure/Registration

Not applicable

Qualifications and Skills

• Emotional Resilience – ability to engage with the NICU environment while managing personal trauma or difficult memories associated with the experience.
• Upholds strict confidentiality of patient information while treating all families with respect, regardless of their background.
• Demonstrates empathy, and reflective listening skills are essential for effective support.
• Demonstrated proficiency in the use of Word, Access, Excel and PowerPoint and Outlook required.
• Proven organizational, interpersonal and communication skills.
• Cultural awareness of the diverse backgrounds of the SBH patient/families.
• Detail-oriented and able to work collaboratively.
• Demonstrates innovation and creativity.
• Must have excellent English communication skills, both oral, and written.
• Must have excellent customer service skills including the ability to receive and relay precise personal information.
• The ability to read, write, speak and understand French is an asset.

Physical Requirements

Not applicable