Manager Operations - Patient Care Area

Position Overview

Supply and Distribution is responsible for the receiving and distribution of over $50 million of annual flow through and provides safekeeping of on hand inventory of $2 million, plus capital project receipts that average $5 million per year. Support is also provided to rural hospitals, home care patients (dialysis & TPN), paraplegics and the University of Manitoba, with sales in excess of $2 million annually.

The Supply Chain Operations Manager provides supply management services for 80 patient care units throughout the Centre, by managing approximately $1 million of unofficial inventory held on patient care areas. The Supply & Distribution staff order medical/surgical supplies on a daily and weekly basis. Supplies are inventoried, ordered, received, and continually rotated. Product recalls and substitutions are managed in a timely fashion and communicated to the units.

The Supply Chain Operations Manager oversees the Supervisor, Mailroom & Internal Distribution who is ultimately responsible for the day to day operations of the Mailroom and the internal/external delivery of mail, specimens, pharmaceuticals and patient charts. They ensure a high quality service is provided to the end users within HSC.

The services provided are essential in support of patient care activities. Understanding customer needs is critical in procurement of essential supplies for patient care and scheduling effective delivery time frames. Balancing of staff to ensure service to all user centres during peak vacation and long term sick periods are a normal job activity.

The broad geographic area and dispersed working location of the department adds an element of complexity.

Under the general direction of the Director, Shared Health Supply & Distribution Services, the incumbent is responsible for establishing effective lines of communication with the clinical and non-clinical End Users on the wards and units to facilitate their particular Supply Chain needs.

In conjunction with Logistics Services (LS), promotes and monitors standardization of product lines.

The incumbent is responsible for the day to day operations of the Mailroom and the internal delivery and distribution of mail, specimens, pharmaceuticals and patient charts.

The incumbent is responsible for developing, maintaining, and analyzing accurate records on key performance and workload indicators relative to the measurement of service provided, utilization and productivity.

The incumbent is responsible for providing staffing and information tracking and analysis to support patient care areas.

The incumbent is responsible for planning and implementing service changes and enhancements within patient care supply management that will be in alignment with other S&DS departments.

The incumbent is responsible for the development, implementation, and maintenance of the computerized technology and analysis to support a daily just in time inventory management chain.

Experience

• Minimum three years recent related Clinical or Supply Chain Management experience at a management level.
• Five years’ experience with or in Supply Chain Related organization or department.
• Must be knowledgeable of materiel management systems and procedures.
• Must have, or be able to acquire within a reasonable period of time, a thorough knowledge of occupational hazards and safety precautions and regulations applicable to the area of supervision.
• Demonstrated leadership, organizational, interpersonal, communication and problem-solving skills required.
• Experience of ERP systems (SAP), Healthcare Supply Chain Management would an asset.
• Ability to manage logistics of all aspects of supply chain, with customer focus approach for last mile delivery including, Ward/Location Level Management (SLocs and IILs) of inventory of medical supplies with superior customer experience.
• Ability to oversee the logistics of a mailroom, and the internal/external distribution of mail, specimens, pharmaceuticals and patient charts.
• Understanding of accounting/finance, human resources and union relationships and collective agreements would be highly-desired.
• Knowledge for Six Sigma Lean Processes would be considered an asset.
• Strong communication skills and the desire to build lasting relationships with people across the site, region, province, nationally and internationally.
• Demonstrated proficiency in the use of Microsoft Office (Word, Excel and Outlook) required.

Education (Degree/Diploma/Certificate)

• Bachelor’s degree or Diploma in Commerce, Supply Chain Management, Industrial Engineering, Business Management, Transport or Logistics related field.
• Active pursuit of the SCMA Program with a certificate from the Purchasing Management Association of Canada or related courses or certification in Supply Chain management.

Certification/Licensure/Registration

• Current registration or eligibility for registration, with the appropriate professional association is required.

• Upon the commencement of the job must be able to obtain certificate on hazardous waste handling and transport.

Qualifications and Skills

• Ability for being an department ambassador and consensus builder while in site/regional/provincial meetings.
• Openly takes on challenging tasks, and improves customer experience by simplification
• Excellent interpersonal skills.
• Ability to lead groups in an efficient and goal oriented manner.
• Ability to self-motivate and function in a team oriented environment at a high-level.
• Ability to apply strategic view, evolve with technology, and creative problem-solving in ever evolving department.
• Ability to multi-task and manage effectively in a high-demand environment.
• Ability to communicate effectively, both orally and in writing, with all levels of staff. Selects the best method of communication for the situation.
• Effective presentation skills.
• High-level of accuracy.
• Leadership, collaboration and public speaking skills.
• Ability to organize workload and work methods in order to determine priorities and meet deadlines.
• Ability to adapt to situations.
• Strong commitment to quality and customer focused service.
• Demonstrated ability to work independently with little or no supervision.
• Ability to keep up-to-date, accurate, and legible records.
• Demonstrated ability to plan and implement service changes/enhancements.
• Must remain professionally and technically current in the field.
• The individual is responsible to ensure all work performed in their area of responsibility is conducted in a manner consistent with Provincial Workplace Health and Safety guidelines.

Physical Requirements

• Manual dexterity.
• May entail long periods of standing and walking.