Manager Operations - Internal-External

Position Overview

Under the general direction of the Director Shared Health Supply & Distribution, the incumbent is responsible for the day-to-day operations of the Traffic division of Supply and Distribution. Maintains scheduling and provides supervision and instruction to the Traffic Services employees engaged in material transport including bulk movement of stock/nonstock goods, linen, chemicals/gases, waste removal/disposal, meeting setups, removal/disposal of sharps, and office moves within the complex. Ensures a high-quality service is provided to the HSC and external customers.

Ensures that established policies and procedures are adhered to and maintains accurate records on key performance indicators relative to the measurement of service provided, utilization and productivity.

Plans and implements changes and service enhancements with the Director Shared Health Supply & Distribution Services.

Experience

• Minimum three years recent related Supply Chain Management experience at a management level.
• Five years’ experience with or in Supply Chain Related organization or department.
• Must be knowledgeable of materiel management systems and procedures, transportation equipment, traffic management procedures and control and distribution methods.
• Must have, or be able to acquire within a reasonable period of time, a thorough knowledge of occupational hazards and safety precautions and regulations applicable to the area of supervision.
• Demonstrated leadership, organizational, interpersonal, communication and problem-solving skills required.
• Financial experience including preparing capital and operating budgets required.

Education (Degree/Diploma/Certificate)

• Bachelor’s degree or Diploma in Commerce, Supply Chain Management, Industrial Engineering, Business Management, Transport or Logistics related field.

SPECIAL TRAINING:

• Experience of ERP systems (SAP), Healthcare Supply Chain Management would an asset.
• Ability to manage logistics of all aspects of supply chain, from cross-dock, receiving, warehouse, the last mile delivery/shipment of medical products.
• Understanding of accounting or finance, human resources and union relationships and collective agreements would be highly desired.
• Knowledge for Six Sigma Lean Processes would consider as an asset.
• Awareness of upcoming and disruptive technologies to increase the service and achieve efficiencies is necessary.
• Must be able to comprehend legal documents; i.e. BOL, Manifests, Material data/safety sheets.
• Strong communication skills and the desire to build lasting relationships with people all over the site, region, province, nationally and internationally.
• Demonstrated proficiency in the use of Microsoft Office (Word, Excel and Outlook) required.
• Must complete recognized Workplace Hazardous Materials Information System (WHMIS) training and participate in relevant seminars and on the job training on the electronic Material Management system.

Certification/Licensure/Registration

• Upon the commencement of the job must be able to obtain certificate on hazardous waste handling and Transport; Trainer’s Certificate of Operation for tow tractors and power jacks under probationary period.

Qualifications and Skills

• Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
• As Supply and Distribution Services is a custodian of the Health Sciences Centre’s (HSC) goods, it is critical that the individual brings with them the qualities of honesty, integrity and accountability.
• Ability for being a department ambassador and consensus builder while in site/regional/Provincial meetings.
• Openness take on challenging tasks, and improve customer experience by simplification
• Excellent interpersonal skills.
• Ability to lead groups in an efficient and goal-oriented manner
• Ability to self-motivate and function in a team-oriented environment at a high level.
• Ability to apply strategic view, evolve with technology, and creative problem solving in ever evolving department.
• Ability to multi-task and manage effectively in a high demand environment.
• Ability to communicate effectively, both orally and in writing, with all levels of staff. Selects the best method of communication for the situation.
• Effective presentation skills.
• High level of accuracy.
• Leadership, collaboration and public speaking skills.
• Ability to organize workload and work methods in order to determine priorities and meet deadlines.
• Ability to adapt to stressful situations.
• Strong commitment to quality and customer focused service.
• Demonstrated ability to work independently with little or no supervision.
• Ability to keep up-to-date, accurate, and legible records.
• Demonstrated ability to plan and implement service changes/enhancements.
• Must remain professionally and technically current in the field.
• The individual is responsible to ensure all work performed in their area of responsibility is conducted in a manner consistent with Provincial Workplace Health and Safety guidelines.

Physical Requirements

• Manual dexterity.
• Ability to carry out the duties of the frontline staff as required.
• May entail long periods of standing and walking.
• Periodically requires pushing, reaching, pulling, bending, and lifting of heavy items or movement of carts.