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Identity and Access Agent

Requisition ID: 193624 

Position Number: 8 positions

Posting End Date: Open until filled

City: Winnipeg

Site: Shared Health

Work Location: Digital Health Air Canada

Department / Unit: Digital Health Service Desk 2 

Job Stream: Non-Clinical 

Union: SH Exempt-OT

Anticipated Start Date: ASAP

FTE: Casual 

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015


Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Reporting to the Supervisor - Account Management, the Identity & Access Agent is responsible for the provisioning of various types of network and application accounts. The incumbents work closely with Service Desk, Application Management and Infrastructure Support Analysts.


  • A minimum of 2 years working experience in the following areas:
    • provisioning network and application accounts.
    • providing software related technical support within a medium to large business environment.
    • enterprise class computing environments, wide-area and/or local-area networks.
  • Experience in service delivery using Best Practices, such as ITIL processes, is preferred.

Education (Degree/Diploma/Certificate)

  • Undergraduate degree and/or diploma in Computer Science/Computer Analyst program from a recognized university or community college, or an equivalent combination of relevant education and experience supporting customers in an IT environment.


Not Applicable

Qualifications and Skills

  • Knowledge of call tracking/work order management software tools.
  • Effective verbal and written communication.
  • Proven ability to plan work, establish priorities and adapt these plans and priorities in the face of unpredictable software and hardware challenges.
  • Proven effectiveness in high stress environments.
  • Extensive use of phone and PC is required.

Physical Requirements

Not Applicable

Salary commensurate with education and qualifications.


We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.


Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.


Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.