Facilities Support Services Lead

Position Overview

Facilities Support Services provides a safe and secure physical environment at various locations for clinicians, administrative staff, patients, residents and visitors.

This position has a team of approximately 3 direct reports and approximately 30-70 indirect reports and manages direct facilities support services with an approximate operational budget of up to $10 million excluding capital projects.

Main Functions

• Provide active, "hands-on" support to ensure equipment, assets and services critical to the operations of the assigned location(s) are effectively delivered and lead facilities support services for the service delivery organizations (SDOs).
• Ensure efficient and effective delivery of facilities support services including property and equipment maintenance, environmental services, security, and medical device reprocessing for the assigned location(s) within the guidelines established by the health service delivery organization.
• Build, lead, manage and coach a client-centric team of diverse tradespeople and support services employees to provide timely, reliable, responsive, service and support aligned to provincial and regional standards and to meet assigned goals measured through key performance indicators.
• Provide insight and local expertise on facilities assets and equipment at the assigned location(s) and provide management with accurate information and advice to support the relevant operating plans of the assigned location(s).
• Act as a liaison to the health service delivery organization (SDO) and the capital planning and clinical engineering functions provided by Shared Health to ensure effective functioning of facilities and support various major projects.
• Provide incident control, business continuity plans, and coordinate specific location plans for the assigned location(s).

Experience

• 3 years of progressive supervisory experience in facilities maintenance and support services, preferably in a health services environment, including:
• 3 years of experience building and leading a high performing team.
• 2 years of experience supervising multiple trades and various support services employees in a unionized environment.
• 2 years of experience specifically dealing with the coordination of support functions such as: maintenance logistics; technical, safety and fire safety training.

Education (Degree/Diploma/Certificate)

• A post-secondary degree in a related discipline such as facilities management, business, engineering from an accredited educational institution.
• Facilities management certificate/diploma or certification, the Lean Six Sigma certification, and project management or change management certifications are assets.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated mid-level leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.

Physical Requirements

• Must be able to work safely in diverse physical environments (construction sites, operating hospitals, office buildings, etc.) with frequent meetings at multiple locations within a defined service area requiring a valid Manitoba driver’s license and use of a personal motor vehicle, and to lift and carry items of up to approximately 15-23 kg.
• Must be able to accompany staff to work at heights, within small spaces and to climb, reach, kneel, and squat to examine facilities and equipment.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• May be required to provide coverage at other designated sites within the Winnipeg Regional Health Authority.