Director Health Services - Mental Health & Addictions

Position Overview

Under the direction of the Chief Operating Officer or designate, the Director Health Services leads inter-disciplinary teams(s) consisting of staff who provide support or direct care to patients/residents/clients. This position is responsible to lead and ensure delivery of safe, effective and efficient health services. Inspires and leads health services staff across the organization to embrace and adopt integrated, patient/resident/client-centred care pathways and service delivery models. Accountable to ensure the provision of service-delivery focused operational leadership in a fiscally responsible manner, partnering closely with leadership, internal and external stakeholders to support patients/residents/clients in accessing multiculturally respectful health services. Monitors and evaluates key performance indicators and collaborates with stakeholders to ensure safe, effective and appropriate client care through the clinical quality framework and patient/resident/client care lens that will shape an environment for clinical and service excellence.

• The Director Health Services, Care Supports will build, direct and lead a team with a culture of client-centered service to provide strategic and operational oversite for the provincial care support services including leading and managing ancillary teams in the delivery of:
  • School-based mental health programs.
  • Indigenous, spiritual and cross-cultural care.
  • Mental health & addiction provincial staff training and clinical supervision.
  • Agency contracts for supportive housing and agency community of practice networks services.
  • Support for Provincial Clinical Team, Quality Tables and Accreditation activities.
• Aligns annual operating plans with the business needs identified by the internal/external stakeholders along with overall management of customer/client relations.
• Oversees the coordinated and collaborative provision of effective are support services delivered through customer focused operational structures that enable an integrated multi-disciplinary team to deliver accessible services across a large, geographically dispersed and culturally diverse service area encompassing the entire province.
• Establishes and supports governance level decision-making networks/teams.
• Manages and leads the province-wide team to adapt and integrate services delivered through a wide variety of service models in various settings to support client-centred, dynamic and adaptive processes and provide effective care supports.
• Provides clear standards for service delivery, performance measurement and continuous improvement to the service area, and guide and inspire all staff to deliver on all service commitments to all stakeholders and ensure effective client and stakeholder relations.
• Ensures services support strategic objectives and annual operating plans aligned with provincial strategy provided to the Province of Manitoba by VIRGO and Manitoba’s Clinical Preventative Services Plan (CPSP), and provide sustainable, reliable province-wide, and multiculturally respectful mental health and addictions services.

Experience

• 5 - 7 years of recent progressive management experience leading a broad spectrum of health services including:
  • 5 years of direct clinical services delivery across one or more assigned geographic or clinical areas of health care, such as:
    • primary health and community services including population health, health promotion and illness prevention for diverse populations across the human lifespan.
    • acute inpatient, specialty care and complex ambulatory settings.
    • integrating innovative community-based care modes (such as home care, primary care, etc.) to optimize healthy aging, health restoration and maintenance, and to deliver high quality care in the areas of chronic disease, palliative care, community mental health, rehabilitation and/or long-term care.
• 3 years of management experience leading an interdisciplinary health service.
• 3 years of experience participating in operational planning, implementing operational directives, and achieving formal quality, patient/client/resident safety, service integration and partner collaboration goals and objectives.
• 3 years of experience building and leading a high-performing, interdisciplinary team in a health services delivery organization including influencing and collaborating with senior management.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant health discipline from an accredited education institution; a postgraduate degree is an asset.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated comprehensive leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
• Knowledge of:
  • Relevant professional regulatory requirements including standards and scope of practice for direct reports.
  • Relevant legislated acts including but not limited to Personal Health Information Act, Protection of Persons in Care Act, Mental Health Act, Workplace Health & Safety Act, Workplace Hazardous Material Information System (WHMIS), Principles of Routine Practices (Universal Precautions).
  • Relevant Collective Agreements.
  • Working with individuals from diverse cultural, social and ethnic backgrounds.
  • Regional/site/unit policies, procedures, protocols and guidelines relating to: clinical care, administrative, financial, and human resource management.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province.