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Director - Clinical Support Services

Requisition ID: 229891 

Position Number: 20027907

Posting End Date: April 14, 2021

City: Winnipeg

Site: St. Boniface Hospital

Work Location: St. Boniface Hospital

Department / Unit: Chief Nursing Officer - SBH 

Job Stream: Clinical Support 

Union: Exempt

Anticipated Start Date: ASAP

FTE: 1.00 

Anticipated Shift: Days; On Call

Daily Hours Worked: 7.75

Annual Base Hours: 2015


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

At St. Boniface Hospital (SBH), we are looking for exceptional people who share our vision and values, who share our focus on hard work, enthusiasm, teamwork, loyalty, trust and cooperation. We have embraced these traits and built a team of employees who consistently work to achieve the highest level of service excellence. People are our most valuable resource at SBH as we are committed to providing high quality acute care to the communities we serve. We are equally committed to offering our employees opportunity in an environment that encourages professional development.


One of the two tertiary care and most respected hospitals in Winnipeg, has built an impressive record of achievement and performance.


Our operating philosophy is as effective today as it was decades ago: Build a high quality hospital that invests in the people and equipment needed to allow it to thrive, and become the leading healthcare provider in the community we serve.


Reporting to the President and Chief Executive Officer, while demonstrating a commitment to the Mission, Vision and Values of St. Boniface Hospital (SBH), the DIRECTOR, CLINICAL SUPPORT SERVICES will have the unique opportunity to lead the strategic advancement of patient and family centered care and promote a culture of integrated quality, safety and high-reliability that transforms the patient experience. This important position is critical in executing the structure, governance and methodologies that will advance our journey and position SBH as a leader in patient experience, quality and patient safety. In this exciting role, the Director will work collaboratively with individuals and teams to develop and implement a best-in-class quality and safety program that sets a new standard for exceptional quality safety and patient experience.

The Director is responsible for: leading the Contingency Planning, Patient Safety and Quality team, and the Patient Relations Office team; clinical policy oversight and approvals; working with the Patient and Family Advisory Council to actively engage patients, families and staff in improving the patient experience; working to connect the organization with the voice of patients and families through improvement activities, and the Patient and Family Advisory Council; ensuring that SBH’s processes of Critical Incident investigation are successful in achieving a timely review and supporting the engagement of clinical teams in finding and implementing solutions, that will ultimately reduce the risk of preventable harm during the course of care.  This role will be acting as a key link with accreditation activities and required operating procedures, and helping to drive improvement in clinical care systems, by leveraging knowledge from accreditation, evidence-based practice, and national and international quality/safety organizations. This role will  work on promoting a culture of safety within the hospital.  This role will  work on managing the occurrence reporting system, identifying trends and issues and ensuring follow-up of key occurrences.  The Director will be responsible for acting as a resource for management dealing with clinical risk issues; and other related duties as assigned.


  • Minimum of five (5) years management experience in a health care setting.
  • Five (5) years experience in an acute health care environment is required.
  • Expertise in patient safety science and experience in patient safety investigations.
  • Demonstrated ability to lead and improve patient care delivery and related processes.
  • Expertise in theory and application in change management.
  • Previous experience as a trainer, facilitator and presenter.

Education (Degree/Diploma/Certificate)

  • Undergraduate degree in a healthcare discipline (nursing, allied health) required. 
  • Masters degree in a related field such as Healthcare or Quality Improvement required. 


Note:  An equivalent combination of education and experience, as deemed recognized by the Hospital, may be considered in lieu of above.

Qualifications and Skills

  • Knowledge of computer systems and proficiency in the use of various common software applications which may include, but is not limited to, spreadsheet, word processing, statistical tools, power point, database, internet and email applications.
  • Strong leadership skills in support of the organization’s corporate mission and values, and ability to think strategically
  • Ability to work under pressure, to meet competing demands and deadlines and to deal effectively with difficult and sensitive situations.
  • Excellent presentation and verbal and written communication skills.
  • Demonstrated organizational, planning, analytical and problem solving skills.
  • Excellent interpersonal skills with the demonstrated ability to lead teams and cultivate relationships in a culturally diverse environment and with individuals from a variety of backgrounds. 
  • Ability to establish and maintain good working relationships with multiple stakeholders, internal and external to the organization.
  • Demonstrated ability to act in a consultative manner and to facilitate required actions.
  • A commitment to continuous quality improvement and achieving excellence in patient care.
  • A high level of energy, self-motivation and drive.
  • Ability to interact effectively with other health care professionals and staff.  Interacting with Leadership
  • Commitment to awareness and development of a learning and just culture within an organization.
  • Demonstrated experience in engaging patients and staff in continuous improvement.
  • Ability to demonstrate knowledge of Improvement methodology
  • Ability to show courage and perseverance in difficult situations.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.


We welcome applications from people with disabilities. Accomodations are available upon request during the assessment and selection process.


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