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Desktop Support

Requisition ID: 359157  

Position Number: 20001861, 20001865, 20047176, 20047192

Posting End Date: Open Until Filled

City: Flexible in Manitoba

Employer: Shared Health 

Site: Shared Health - Various locations in the province  

Department / Unit: ICT Workplace  

Job Stream: Non-Clinical  

Union: Exempt 

Anticipated Start Date: 06/03/2024  

FTE: 1.00  

Work Arrangement: Hybrid

Anticipated Shift: Days; Standby Coverage as required 

Daily Hours Worked: 7.75

Annual Base Hours: 2015

The posting is open to all areas of the province, but preference may be given to candidates who are able to physically work in Winnipeg, Brandon, or Portage La Prairie.


Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.


Position Overview

Maintain a secure endpoint environment and provide"Level 2" desktop, mobile, and peripheral equipment support for assigned technologies within the Manitoba health system enterprise architecture.


  • 3 years of experience working in enterprise information technology providing desktop support with a focus on one or more of the following:
    • desktop and mobile hardware
    • equipment support of peripheral devices
    • endpoint management utilities, practices, and client operating system features
    • operating hardware tools, components, field-replacable units and peripheral accessories
    • providing onsite support confidential environment

Education (Degree/Diploma/Certificate)

  • A post-secondary diploma in an information technology related program from an accredited post-secondary institution


An equivalent combination of education and experience may be considered

Qualifications and Skills

Physical Requirements

  • Must be able to work safely in a computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
  • Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled
  • Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province


We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.


Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.


Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.


We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.