Clinical Performance Specialist

Position Overview

Coordinates health service delivery and clinical operational performance delivered across services and support functions based on data to address areas of most impact on patient experience, care team wellbeing, or reducing costs.

The Specialist functions as a member of the leadership team, reporting to the leadership of the site/service provider, is responsible for leadership, consultation and coordination of activities related to health services delivery at a local level. This role in supports clinical operational initiatives as required, liaises and develops effective and collaborative working relationships with local, regional, and provincial stakeholders to enable better integration of services.

The specialist will work with teams comprised of health service delivery leaders, clinical staff, contract staff, other Specialist staff and other stakeholders (e.g. regional staff, physicians) to support operational improvements and implementation.

The Specialist will: cultivate and model a culture of client service; provide capacity to support planning and improvement initiatives, including but not limited to  identify and lead business process improvements to generate organizational efficiencies; deliver analyses, financial planning, reporting, and business performance management information to the Hospital leadership team(s); counsel and develop organizational leaders’ understanding of the business performance implications of proposed decisions and activities; engage with analysts to prepare needed data and reporting to inform management, and work across areas to collaborate on and communicate best practices and business efficiencies.

Experience

• Five (5) years of experience directly supporting management in decision-making by providing effective and innovative data-driven business analyses.
• Five (5) years of experience in a health-related setting engaging stakeholders to identify and implement opportunities for business improvement, including applying lean transformation framework concepts.
• Experience engaging stakeholders to identify and implement opportunities for business improvement, including applying lean transformation framework concepts.
• Experience in and knowledge of principles and techniques of systems thinking, research and analysis, with the ability to apply to health service delivery.
• Experience in the implementation and evaluation of policies, standards, protocols and/or frameworks.
• Experience in coordinating entry level positions.

Education (Degree/Diploma/Certificate)

• Post -secondary degree in a relevant discipline such as health or social sciences required with additional postgraduate education (certificate or higher) in a related discipline such as management, economics, public or business administration from an accredited education institution.
• Lean Six Sigma certification or equivalent certification in quality processes is an asset.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

Not applicable

Qualifications and Skills

• Ability to take initiative that demonstrates innovation.
• Demonstrated critical thinking/problem-solving and decision-making skills in response to a variety of simultaneous demands.  
• Ability to perceive the relationship, linkages and interdependencies between business, portfolio/program-related and operational processes.
• Ability to develop effective collaborative and consultative relationships with internal and external stakeholders.
• Ability to work as part of a team.
• Ability to work independently.
• Knowledge of change management principles.
• Strong verbal and written communication skills.
• Proficiency in use of MS Office (Word, Excel, Outlook and PowerPoint).

Physical Requirements

• Must be willing to work some flexible hours.