Client Relations and Patient Safety Coordinator

Position Overview

Reporting to the Manager, Client Relations and Engagement WRHA, and in collaboration with other members of the Client Relations team and Quality Improvement & Patient Safety Unit, the Client Relations (CR) and Patient Safety (PS) Coordinator supports quality improvement and patient safety across the Winnipeg health region.

Primary functions of this role include:

• Intake, assessment, referral or resolution of requests from patients, clients, residents, families and the public;
• Intake, assignment, designation and entry of patient safety events;
• Correspondence with Manitoba Health and Seniors Care for completion of assigned processes;
• Entry and management of files in RL Solutions (Risk and Feedback).

Experience

• Minimum of three years of experience in a health care setting/health information services is required.
• Experience using RL Solutions (Risk or Feedback modules) is an asset, as well as proficiency in spreadsheets, databases and other computer systems.

Education (Degree/Diploma/Certificate)

• Undergraduate degree or diploma in a health-related discipline preferred.
• An equivalent combination of education and experience may be considered (i.e., five years of experience completing intake and response to patient and family requests).
• Medical terminology is an asset.

Certification/Licensure/Registration

• Must have a valid driver’s license and access to a reliable vehicle.

Qualifications and Skills

• Must possess excellent analytical skills, problem-solving abilities, as well as oral and written communication skills, judgment and interpersonal skills.
• Must be able to work independently and demonstrate the ability to put conceptual ideas into practice.
• Demonstrated ability to understand processes, particularly in complex systems.
• Integrity, dependability, honesty, initiative, tact and high ethical standards are required.

Physical Requirements

Not Applicable