Clerk Typist 2 - PRIME

Position Overview

PRIME is a community-based health program dedicated to supporting community dwelling seniors to continue living in their homes, through the provision of an all-inclusive program of care including: a day centre, primary health clinic, intense case management, access to an interdisciplinary team, Home Care coordination and after-hours support. Program staff's scope of responsibility will extend beyond the walls of the program premises, and will not be limited to the participants' days of attendance. The team works in partnership with seniors and their families, home care and other health agencies and sectors that maintain and promote the health of the senior population residing in community settings.

There is a strong emphasis on relationship-based care including collaborative practice, particularly teamwork and communication.

Under the direction of the PRIME Manager or designate, and as a member of the interdisciplinary team, the Medical Office Assistant (MOA) provides a central communication and administrative role on the team. Often as a first point of contact for participants and other health-care providers and agencies, the MOA is a key representative for the PRIME program. The MOA has a broad role and is required to provide support in multiple areas of the program including (but not exclusively) the reception area, the Day Program, and the Health Clinic. This position has a strong emphasis on interprofessional collaboration.

Performs all duties in accordance with established health and safety regulations/guidelines, policies and procedures (e.g. utilizing personal protective equipment as per safe work procedures).

Experience

• Two years previous office experience in a health-care setting or community clinic setting required.
• Experience using an electronic medical record system preferred.
• Demonstrated experience operating in a Windows computer environment required, with a keyboarding speed of 65 words per minute.

Education (Degree/Diploma/Certificate)

• Grade 12, Manitoba standards, required.
• Successful completion of a medical office assistant program including medical terminology or medical administrative assistant or equivalent course of study.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Must speak fluent English and have excellent communication skills and telephone etiquette.
• Working knowledge of health records and health information preferred.
• Knowledge of the provincial privacy legislation preferred.
• Working knowledge of Minimum Data Set (MDS), Home Care, Procura preferred.
• Knowledge of filing and recording systems.
• Works within MHC's core values, philosophy, vision, CQI goals, policies and procedures.
• Ability to function as an effective member of an interdisciplinary team, including collaboration, team work and good communication skills.
• Carries out all work with a high degree of accuracy.
• Ability to deal sensitively and maturely with participants who may have disabilities (physical, cognitive, mental), families and the general public.
• Excellent public relations and customer service abilities. Ability to maintain a high level of confidentiality.
• Ability to problem-solve effectively in difficult situations.
• Is a self-starter with the ability to take initiative.
• Ability to multi-task effectively and with a high degree of accuracy in various areas of the program, including Reception, Day Program, and Primary Care Clinic.
• Ability to organize, prioritize, and complete assignments thoroughly and with a minimum of supervision.
• Ability to establish and maintain good interpersonal relationships.
• Manages workload and deadlines despite frequent interruptions and competing demands upon time.

Physical Requirements

• May be required to work extended hours.
• May involve exposure to disease, radiation, toxic materials, noise, allergens, etc.
• May encounter aggressive and/or agitated participants, staff, and visitors.