Manager Health Services - Acute Care - ER/SCU

Position Overview

Reporting to the Director Health Services - Acute Care, the Manager Health Services is responsible for providing leadership within their assigned area of responsibility, this may include acute care, transitional care and personal care home. The Manager Health Services works collaboratively in a matrix structure with other leaders, team members and programs in the organization to achieve desired client/patient/resident experiences and outcomes.

The Manager Health Services has responsibility for the implementation and evaluation of regional policies, procedures and guidelines to meet standards, allocation and monitoring of budgeted resources, human resource management, quality improvement, mitigation of risk, supporting education, research and applying lean methodology in achieving highly efficient and effective processes.

The Manager Health Services is responsible to build relationships and partnerships with communities within their assigned catchment area.

The incumbent will exercise the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Experience

• Minimum of five (5) years in progressive health care management position(s).
• Experience and strong background in leadership and in system process.

Education (Degree/Diploma/Certificate)

• Baccalaureate Degree in a clinical healthcare discipline.
• A suitable combination of post-secondary education and health care management experience relative to the position will be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Knowledge of an integrated health care system and standards of care.
• Knowledge of quality improvement, risk management, patient safety initiatives and lean methodology.
• Demonstrated ability to lead, promote innovation and initiate actions toward the achievement of goals.
• Demonstrated ability to understand and communicate the multiple components of an integrated system.
• Demonstrated effective collaboration, negotiation, and conflict resolution skills.
• Demonstrated ability to understand and is sensitive to the needs of a diverse population and adjusts interactions appropriately.
• Demonstrated ability, flexibility and willingness to change behaviour and opinion in accordance with best practices, and across different environments and cultures.
• Demonstrated ability to problem-solve in complex situations and effectively manage rapidly changing situations.
• Demonstrated effective communication and interpersonal skills.
• Demonstrated ability to develop skills and knowledge in self, colleagues, and clients, based on learning and communicating best practices.
• Demonstrated ability to understand and adhere to the organization’s values and standards of ethical behavior.
• Demonstrated computer literacy in software programs.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.

Physical Requirements

• Demonstrated ability to meet the physical and mental demands of the job.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.
• Adheres to the organizations policies and procedures.