Mental Health Outreach Coordinator

Position Overview

Reporting to the Manager of Adult/Intensive Case Management, Child and Adolescent and Crisis Services, the Mental Health Outreach Coordinator works within the guidance of the Regional Management Team as a lead clinician. This role includes the responsibility of supporting client care and services in accordance with Southern Health-Santé Sud’s community mental health program goals and service delivery models. Responsibilities include applying advanced clinical judgement, evidenced based practices, continuous quality improvement while enhancing client access and navigation to services, monitoring program indicators, client flow and desired outcomes. The incumbent assists all staff to respond effectively to clients and families, within a family centered care approach, achieve continuous growth, engage in critical thinking, and provides support to staff with complex clinical presentations. The Mental Health Outreach Coordinator supports program change initiatives, standardized, innovative and safe practices for both clients and staff, and identifies learning and practice development needs for staff in maintaining clinical competencies.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Caseload is Adult.

Experience

• Minimum of three (3) years acute mental health and/or supervised counselling experience in the last five (5) years.
• Experience in providing mental health services for adults or children and adolescents or adults with serious mental illness, or senior’s mental health.
• Experience in completing psychosocial assessments and mental status examinations.
• Team leadership experience and the ability to create a space where all opinions are valued and people are free to share.
• Demonstrated experience in leadership, program coordination and supervisory skills.

Education (Degree/Diploma/Certificate)

• Graduate of an accredited post-secondary education in a health-related social sciences program (e.g. SW, BScMH, BScPN, BN, RPN, MOT).
• Certificate in Applied Suicide Intervention Skills Training (ASIST).
• Other suitable combinations of education and experience may be considered.

Certification/Licensure/Registration

• Health Care Management and/or Health Care Leadership Certification are an asset.
• Maintains an active license and registration to practice in good standing with the appropriate college, and professional association meeting provincial legislation. Full professional registration with an approved regulatory body without any restrictions to service provisions and able to support the entire age spectrum serviced by the regional program.

Qualifications and Skills

• Knowledge and understanding of all aspects of mental health services.
• Advanced mental health psychosocial assessment skills and knowledge of appropriate evidence informed therapeutic counseling models, approaches and interventions.
• Advanced knowledge of human development theory and mental health concerns typically identified for various populations across the age spectrum including signs and symptoms of mental illness.
• Knowledge of recovery principles in the treatment of mental illness.
• Knowledge and understanding of co-occurring mental health and substance use disorders.
• Knowledge of commonly prescribed psychotropic medications for mental disorders across the age spectrum.
• Knowledge of mental health self-help and client and family engagement in mental health treatment.
• Knowledge of the complexities of clinical work and various client populations, as well as the issues faced by caregivers and other service systems.
• Knowledge of relevant legislation and standards in Manitoba i.e. Personal Health Information Act, Mental Health Act and others as specified by Southern Health-Santé Sud and program area.
• Proficiency with MS Office suite of programs and other technological applications (i.e. telehealth, and virtual platforms).
• Demonstrated experience in leadership, program coordination and supervisory skills.
• Demonstrated ability to problem solve in complex situations and effectively manage rapidly changing situations.
• Demonstrated written and oral communication skills.
• Demonstrated ability to complete a psychosocial assessment, including mental status examination, preparing diagnostic impressions, and identifying crisis intervention plans.
• Demonstrated computer literacy in software programs.
• Demonstrated organizational, decision making and problem-solving skills.
• Demonstrated ability to prioritize in a changing environment.
• Demonstrated ability to work collaboratively within a multi-disciplinary team and across service sectors.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.

Physical Requirements

• Demonstrated ability to meet the physical and mental demands of the job.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.