Manager Health Services EMS Operation

Position Overview

Oversee and manage multi-disciplinary team(s) of technical, clinical, and clinical support staff in the integrated delivery of the routine to complex health services. Inspire and lead health services staff across the organization to embrace and adopt integrated, patient-centred care pathways and service delivery models. Provide service-delivery focused operational management to health services, partnering closely with the senior leadership, internal and external stakeholders to support patients in accessing multiculturally respectful health services.

The Manager Health Services EMS Operation will:

• Plan, coordinate and evaluate systems to provide safe, effective and efficient ERS in collaboration with all service delivery organizations (SDOs), and federal health facilities within the province.
• Liaise with provincial and federal health facilities, fire services, law enforcement, other public safety organizations, social services, service delivery organizations, community program partners, municipal government and indigenous communities.
• Develop and manage an adaptive and collaborative team of clinical professionals with a culture of client service.
• Manage the provision of ERS across the province including coordinating and allocating appropriate resources across a network of ERS stations and service delivery locations within their assigned zone for the delivery of patient care in response to ERS requests.
• Coordinate and manage patient care services for ERS.
• Integrate and manage support services for ERS, including administration, program planning, implementation of quality improvement, risk management and utilization management systems.
• Work with Shared Health senior leadership to develop, manage, evaluate and ensure compliance with provincial clinical services standards, legislation, professional standards of practice, applicable code(s) of ethics, education and research within the program.
• Develop, recommend, implement and evaluate key performance indicators related to service delivery.
• Collaborate with key stakeholders to ensure safe, effective and appropriate client care through a clinical quality and patient care lens that will shape an environment for clinical and service excellence.

Experience

• 5 years of progressive management experience leading a broad spectrum of health services in a large, publicly funded health services delivery organization including:
  • 2 years of management experience leading a high-performing, interdisciplinary clinical team within a unionized environment in a health services delivery organization including influencing and collaborating with senior management.
• 3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as:
  • emergency response services, virtual emergency care and/or emergency patient transport including medical dispatch and communications.
  • community paramedicine, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan.
  • acute inpatient, specialty care and complex ambulatory settings.
  • integrating innovative community-based care (such as home care, primary care, community paramedicine, etc.).
• 2 years of experience implementing program planning, development and evaluation.
• 2 years of experience building and leading.

Education (Degree/Diploma/Certificate)

• Post-secondary diploma in a relevant health discipline from an accredited education institution; a post-secondary degree is an asset.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated mid-management leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
• Working with individuals from diverse cultural, social and ethnic backgrounds, with particular skills supporting Indigenous cultural safety.
• Proficient in the use of the organization’s current technology, software programs, and equipment.
• Communicating in multiple languages, including local Indigenous languages and other languages commonly spoken in the service area are assets.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent virtual and in-person meetings.
• Must be able to travel by multiple vehicle types including in and where inclement weather is anticipated.
• Moderate to heavy physical effort, including lifting patients and equipment is infrequently required.
• Interruptions to respond to questions from senior leadership, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province.
• Individuals working at the Virtual Emergency Care and Transfer Resources (VECTRS) location must have and maintain Enhanced Level Two security clearance from the Winnipeg Police Service.