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Application Support Analyst 2

Requisition ID: 244041 

Posting End Date: Open Until Filled

City: Flexible in Manitoba

Site: Shared Health

Work Location: Flexible in Manitoba

Department / Unit: Digital Health 

Job Stream: Non-Clinical 

Union: SH Exempt-OT

Anticipated Start Date: ASAP 

FTE: 1.00 

Anticipated Shift: Days; On Call

Daily Hours Worked: 7.75

Annual Base Hours: 2015


Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.


We have positions available in our application support analyst 2 (ASA2) job. ASA2 positions may be assigned across Digital Health. However, we are currently seeking applicants in Clinical Digital Solutions which supports the introduction, use, optimization, integration and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies. 


Reporting to a supervisor, the ASA2 will coordinate and resolve application support issues, fulfill service requests, and assist in deploying systems, interfaces and services. ASA2s:

  • Develop, support, and update application configurations, interfaces, data, and reports, and proactively monitor and maintain the software infrastructure
  • Work closely with support personnel and end users to provide tier two and three technical application support to ensure application performance, accessibility and utility
  • Provide ongoing application support and monitoring
  • Design, develop and configure application databases, services and solutions


  • 3 years of experience providing technical support of clinical and business applications

Education (Degree/Diploma/Certificate)

  • A post-secondary diploma in computer science, systems engineering or related field from an accredited post-secondary educational institution
  • An undergraduate degree in computer science is an asset


An equivalent combination of relevant training and experience may be considered.

Qualifications and Skills

Physical Requirements

  • Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg
  • Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled
  • Travel throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle
  • Must be able to work flexible hours to accommodate the service requirements of source system and client organizations and support our 24/7/365, province-wide client needs through scheduled overtime and on call work as required


We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.


Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.


Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.


We welcome applications from people with disabilities. <span style="font-family:"Arial",sans-serif">Accommodations are available upon request during the assessment and selection process.