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Patient Navigator

Requisition ID: 315846 

Posting End Date: Open Until Filled

City: Winnipeg

Site: Shared Health

Department / Unit: Logistics Section, Out of Province Central Coordination Unit, Diagnostic and Surgical Recovery Task 

Job Stream: Non-Clinical 

Union: Exempt

Anticipated Start Date: ASAP

Term End Date:  24 Month Term

FTE: Full-time and Part-Time Opportunities  

Anticipated Shift: Days


Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

The Patient Navigator provides field-based case management services to clients enrolled in the ‘Out-of-Province’ program. This person is the main point of contact for clients. The Patient Navigator builds strong relationships with surgery clients in order to help clients stay engaged in medical care and adhere to their medications. Patient Navigators are committed to removing the client’s barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.


  • 3-5 years previous related experience in hospital utilization and surgical informatics required.
  • Previous experience in operating room and pre-admission environment required. 
  • Knowledge of hospital operations, health care programs and patient care delivery systems preferred. 
  • Incumbent is required to be self-motivated with excellent problem-solving, good judgment, organization, communications, interpersonal and negotiating skills. 
  • Must be able to function with limited guidance, supervision and monitoring.  

Education (Degree/Diploma/Certificate)

  • Complete high school education, Manitoba standards required. 
  • Certificate in Health services administration, surgical health informatics or a related discipline. 
  • An equivalent combination of education and experience may be considered.


  • Enrollment in recognized health services administration certificate or equivalent education and experience.

Qualifications and Skills

  • Demonstrated proficiency with computerized systems (Microsoft Office Word, Outlook, Excel, Access, PowerPoint, and Visio Software required.
  • Knowledge of SIMS (Surgical Information Systems) required. 
  • Must be able to function independently and commutate effectively with all levels of staff, government, media and the public. 
  • Medical terminology required.
  • Experience with surgical workflow, process and nomenclature. 
  • Ensuring seamless scheduling and facilitating efficient use of operating room time. 
  • Maintaining communication between clients and external providers.
  • Develop and maintain data base and reports.

Physical Requirements

  • Ability to cope with unexpected interruptions in order to meet challenging deadlines. 
  • Good physical and mental health required.


We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.


Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee s not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.


Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.


We welcome applications from people with disabilities.  Accommodations are available upon request during the assessment and selection process.

Job Segment: Surgery, Counseling, Patient Care, Medical, Healthcare