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Patient Engagement Consultant

Requisition ID: 270967 

Position Number: 20044444

Posting End Date: August 11, 2021

City: Winnipeg

Site: Shared Health

Work Location: Shared Health

Department / Unit: Provincial Quality & Learning 

Job Stream: Clinical Support 

Union: SH Exempt-OT

Anticipated Start Date: ASAP 

FTE: 1.00 

Anticipated Shift: Days 

Daily Hours Worked: 7.75

Annual Base Hours: 2015


Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Health Services Integration & Quality support strategic health-care system alignment by leading the coordinated planning and integration of patient-centered health services to ensure consistent high-quality patient care. This role supports the involvement and engagement of patients, families, and members of the public to have input into quality improvement processes, planning, and the identification and implementation of care pathways that effectively serve the provincial population.


Under the general direction of the Shared Health Provincial Patient, Family and Public Engagement Lead, and while demonstrating a commitment to the Shared Health Clinical and Preventative Services Plan (CPSP) and the Manitoba Quality and Learning Framework (MQLF), the patient engagement consultant will maintain and support the Provincial Patient Advisor Network (PPAN). This network will be a hub that connects patient advisor volunteers from across Manitoba with opportunities to participate in engagement activities that will improve the health of communities and the healthcare system overall. The patient engagement consultant will lead and coordinate the (PPAN) which includes recruiting patient advisors to working with the service delivery organizations (SDOs) and Shared Health in the identification of engagement opportunities and supporting patient advisors in their roles.


This position is critical in supporting the execution of the patient engagement structure, governance, and methodologies that will position Shared Health as a leader in quality and patient engagement.


The patient engagement consultant will:

  • Implement and maintain the network of volunteer patient/public and family partners and work with service delivery organizations (SDOs) to match individuals with initiatives and engagement opportunities within their service delivery area.
  • Establish network policies and practices that are sensitive and appropriate for racially, ethnically and socio-economically diverse individuals.
  • Work collaboratively with (SDOs) to actively promote engagement opportunities and recruit patient/public partners to become members of the network.
  • Implement the standardization of patient, family and public engagement practices including recruitment, onboarding recognition and retention for patient/ public advisors and coordinates engagement strategies and activities using in person and virtual platforms.
  • Implement and assist with the development of training and educational tools and resources to support engagement efforts in all health service delivery organizations.


  • 5 years of progressive experience in volunteer management preferably in a health care or social services setting.
  • 3 years of experience overseeing a large number of volunteers, maintaining relationships, matching with appropriate volunteer roles, recruitment, screening, orientation, etc.
  • 2 years of experience using public engagement tools, such as, virtual engagement and focus groups.
  • 2 years of experience managing a variety of diverse internal and external stakeholder and partner relationships.

Education (Degree/Diploma/Certificate)

  • Post-secondary diploma/certificate in relevant field such as volunteer management, healthcare, quality improvement, business, or public administration.
  • A certificate/diploma in Volunteer Management is preferred.


An equivalent combination of education and experience may be considered.


  • Active member in good standing with an associated regulatory body as appropriate.

Qualifications and Skills

  • Demonstrated leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
  • Excellent written communication skills, particularly optimized for concise, engaging and easy to understand format for presentations for a network of diverse audiences.
  • Knowledge of and experience working with diverse populations, culture, customs and communities including working directly with people from diverse racially, ethically and socio-economically backgrounds.
  • Demonstrated knowledge and experience of public and patient engagement in health care decision-making, planning, and quality improvement.
  • Build consensus with diverse stakeholder groups with demonstrated leadership and change management skills.
  • Knowledge and ability to use volunteer management software or other databases.

Physical Requirements

  • Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg.
  • Interruptions from key stakeholders including members of established health services networks are common; incumbent can schedule dedicated and focused time for planning and concentration.
  • Travel throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle.


We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.


Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.


Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.


We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

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