Office Assistant 2

Position Overview

Reporting to the Supervisor, the Office Assistant is responsible for the provision of office and administrative support for a variety of programs serving men, women and families. The office assistant will be located in a busy reception area and is expected to handle a variety of work assignments in a professional and efficient manner which will include such duties as correspondence, coding of invoices, mail duties, file systems management, support to the Director, and reception. The incumbent is expected to carry out assignments following normal office routines and Winnipeg Regional Health Authority (WRHA) guidelines and to seek direction on matters that are not of a routine nature. The Office Assistant may be required to orient other office staff and serve as 'back up' coverage for other office support positions.

The incumbent will demonstrate the following: 

• Ability to communicate respectfully and positively with clients and staff and presents self in an approachable and friendly manner. 
• Ability to provide a welcoming, safe and supportive atmosphere to all individuals inquiring about our services. 
• Understands and demonstrates a client-centered approach. 
• Demonstrates effective active listening and communications skills; 
• Ability to take initiative in handling routine matters and inquiries, demonstrating common sense and use of past experience to develop potential solutions, understanding when to seek direction. 
• Ensures that the privacy and confidentiality of staff and client information and relationships are maintained. 
• Is coachable and adaptable -- adjusts priorities and work goals as necessary while, maintaining a calm demeanor, when working under changing or unclear conditions. 
• Is able to manage multiple duties and tasks effectively and efficiently. 
• Works collaboratively in the context of a provincial organization, with numerous colleagues, to ensure a consistent Winnipeg Regional Health Authority (WRHA) approach. 
   

Experience

• Three (3) years’ experience and/or a suitable combination of education and experience. 

Education (Degree/Diploma/Certificate)

• Completion of a recognized business or community college course in the office administration area.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Excellent communication skills including ability to compose routine correspondence on own initiative or non-routine correspondence with direction. 
• Ability to work in a team environment and to work independently with general direction. 
• Ability to handle reception duties and to deal effectively with staff, clients and the general public. 
• Demonstrated knowledge and proficiency using Microsoft Office (Word, Excel, Access, PowerPoint, and Publisher).
• Ability to handle confidential material. 
• Demonstrated understanding of, and sensitivity to, working with culturally diverse populations. 
• Knowledge of addictions and mental health an asset. 
• Fluency in English (French verbal and written an asset). 

Physical Requirements

Not Applicable