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Identity and Access Agent

Requisition ID: 13567 

Position Number: 20022747, 20022777, 20022778, 20031493

Posting End Date: Open Until Filled

City: Winnipeg

Site: WRHA Corporate

Work Location: Manitoba eHealth. 355 Portage Ave

Department / Unit: MB eHealth Service Desk 2 

Job Stream: Non-Clinical 


Anticipated Start Date: November 12, 2018

FTE: Casual

Anticipated Shift: Days

Annual Base Hours: 2015


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Supervisor - Account Management, the Identity & Access Agent is responsible for the provisioning of various types of network and application accounts.  The incumbents work closely with Service Desk, Application Management and Infrastructure Support Analysts.


  • A minimum of 2 years working experience in the following areas:
    • provisioning network and application accounts.
    • providing software related technical support within a medium to large business environment.
    • enterprise class computing environments, wide-area and/or local-area networks.
  • Experience in service delivery using Best Practices, such as ITIL processes, is preferred.

Education (Degree/Diploma/Certificate)

  • Undergraduate degree and/or diploma in Computer Science/Computer Analyst program from a recognized university or community college, or an equivalent combination of relevant education and experience supporting customers in an IT environment.



Qualifications and Skills

  • Knowledge of call tracking/work order management software tools.
  • Effective verbal and written communication.
  • Proven ability to plan work, establish priorities and adapt these plans and priorities in the face of unpredictable software and hardware challenges.
  • Proven effectiveness in high stress environments.
  • Extensive use of phone and PC is required.

Physical Requirements



Salary commensurate with education and qualifications


This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. 


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Health Sciences Centre, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

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