Facility Patient Care Manager

Position Overview

The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services leadership team is not available.

Reporting to the Clinical Leadership, this position will be actively engaged in providing leadership to the staff to achieve the operational priorities of the service delivery organization (SDO) i.e., Financial Sustainability, Patient Flow, Patient Experience, Quality/Safety, Staff Engagement and will:

• Ensure strong communication pathways between onsite staff, scheduling and managers.
• Reassign staff or request unit/department to provide service to care for patients/residents/clients.
• Foster/facilitate interdisciplinary, collaborative relationships to ensure a high standard of patient/resident/client care through modelling care and service with compassion and respect.
• Support system flow by facilitating transfers to and from other facilities based on capacity management protocols and patient/resident/client needs.
• Make decisions and ensure availability of staff based on sick calls and required short-term scheduling impacts to maintain safe operation of clinical services including working with agencies.
• Support implementation and change initiatives.
• Manage emergency situations that arise and support staff well-being and communication protocols based on approved algorithms and pathways.
• As required and in collaboration with appropriate management personnel, will plan, coordinate and supervise work of outside contractors.

NOTE: The position is onsite or a mix of offsite/onsite to cover a local geographical area(s) within a region. The hours cover a mix of evenings/weekends/nights/statutory holidays and opportunities to provide relief on day shift.

Experience

• 3 - 5 years of leadership experience in a patient/resident/client care setting.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant health discipline from an accredited post-secondary education institution is required.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings.
• The incumbent must prioritize dedicated and focused time for planning and concentration.
• Travel to other health care facilities within the SDO may be required. A valid class 5 Manitoba driver’s license and access to a personal motor vehicle is required.