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Community Support Worker

Requisition ID: 10167 

Position Number: 20007425

Posting End Date: July 19, 2018

City: Winnipeg

Site: Health Sciences Centre

Department / Unit: Adult ER 

Job Stream: Clinical Support 

Union: CUPE-1550(204)

Anticipated Start Date - End Date: 07/27/2018 - Indefinite

Reason for Term: Indefinite Term

FTE: 1.00 

Anticipated Shift: Days; Nights

Daily Hours Worked: 12 hours

Annual Base Hours: 2015

Salary: $18.265, $18.813, $19.377, $19.958, $20.557, $21.174


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Manager of Patient Care (MOPC) and/or delegate, the incumbent will be involved in direct patient care and will act as a resource to patients and families as required at the Health Sciences Centre Emergency Department waiting room.  General areas of service include:  direct patient care, emotional support, advocacy, community relations and public relations.  Acts as a communication link between the Adult Emergency Department, the patient and appropriate community services.


  • Previous experience working in a community or hospital based setting, providing physical, emotional and social support to the patient. 

Education (Degree/Diploma/Certificate)

  • Minimum grade 10 education, Manitoba standards, required. 
  • Successful completion of a recognized Heath Care Aide Course required.
  • Must successfully complete the CPR for Health Care Providers course within three months of employment.

  • Must successfully complete the Non-Violent Crisis Intervention Program (in-house) within three months of employment. 

  • Advocacy and interview skill training will be provided within the probation period. 

  • First Aid training preferred.


Qualifications and Skills

  • Information and/or training will be provided within the probation period for the following:
    • Personal Health Information Act (PHIA), Workplace Hazardous Material Information System (WHIMIS) and Principles of Routine Practices (Universal Precautions).
    • Regional, site and unit policies and procedures.
    • Roles and responsibilities of members of the health care team.
  • Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
  • Knowledge of the Emergency Program and objectives of the Health Sciences Centre preferred. 
  • Knowledge of community development and advocacy principles preferred.
  • Good communication and interpersonal skills required. 
  • General skills and ability to perform all tasks and responsibilities relevant to the duties of the position.
  • Ability to organize and prioritize assigned workload.
  • Ability to recognize and pursue self-development opportunities.
  • Effective verbal and written communication skills.
  • Ability to respond to a variety of simultaneous demands.
  • Ability to perform as a team member and seek assistance as necessary.

Physical Requirements

  • Some heavy lifting required. 
  • Required to work in an unpredictable environment where patients with alcohol/chemical abuse and aggressive social behaviours may occur. Required to handle body fluids.


This term position may end earlier as outlined in the Collective Agreement.


This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Health Sciences Centre, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

Job Segment: Patient Care, Public Health, Emergency Medicine, Healthcare