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Communication Clerk - Repost

Requisition ID: 1774 

Position Number: 20054904

Posting End Date: May 21, 2018

City: Winnipeg

Site: Deer Lodge Centre

Department / Unit: Health Information Services 

Job Stream: Non-Clinical 

Union: PSAC

Targeted Start Date: ASAP

FTE: Casual

Anticipated Shift: Days; Evenings; Nights; Other; Weekends

Daily Hours Worked: 7.5

Annual Base Hours: 1950

Salary: $17.967, $18.505, $19.061, $19.632, $20.221, $20.828


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Directly accountable to the Manger of Health Information Services, the Communication Clerk operates a console providing a continuous twenty-four hour service to Deer Lodge Centre. Operates a public address and paging system. Maintains the patient/resident/client transportation service. Serves as the primary contact for visitors to Deer Lodge Centre. Provides clerical support to Health Information Services such as chart assembly, chart thinning, filing late reports and data entry.


Performs all duties in accordance with established health and safety regulations/guidelines, policies and procedures (e.g. utilizing personal, protective equipment as per safe work procedures). Notifies their Manager or their designates of all occurrences, injuries illnesses or safety and health concerns which are likely to harm themselves, their co-workers, or any others who enter the premises.


  • Six months previous experience on a console.
  • Experience in working with the public and performing general clerical duties.

Education (Degree/Diploma/Certificate)

  • Successful completion of two years of secondary school education according to provincial standards of equivalency.

Qualifications and Skills

  • Demonstrates knowledge and support of:
    • The vision, values, goals, and objectives of the Winnipeg Regional Health Authority and the Deer Lodge Centre.
    • The Deer Lodge Centre’s Mission Statement, Residents Bill of Rights and Code of Conduct.
    • Personal Health Information Act, Protection of Persons in Care Act, Workplace Hazardous Material Information System (WHMIS), Principles of Routine Practices (Universal Precautions) and other legislated acts.
    • Knowledge of operating procedures and practices on a telephone switchboard or console.
    • Knowledge of health record operations and the assembly of the health records.
    • Knowledge of the regulations and instructions concerning filing systems and distribution and control of files.
  • Ability to communicate effectively including excellent customer service skills.
  • Ability to concentrate on organization of tasks despite interruptions and distractions in a busy work area.
  • Ability to work independently after hours and on weekends.
  • Ability to file accurately.
  • Ability to distinguish colours.
  • Ability to work under the pressure of deadlines.
  • Personal computer skills including basic keyboarding skills with a minimum of 30 wpm.

Physical Requirements

  • May be required to work extended hours.
  • May encounter aggressive and/or agitated patients/residents/staff/visitors.


This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Health Sciences Centre, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

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