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Clinical Change Lead

POSITION TITLE:                Clinical Change Lead
REPORTS TO:                     Chief of Clinical Operations

ORGANIZATION:                 CancerCare Manitoba

DATE:                                   June 2022


Interested and qualified applicants are encouraged to submit a detailed cover letter outlining how you meet the requirements of this position, along with a current resume directly to:

Lillian Wong, Senior Manager, Consulting




CancerCare Manitoba (CCMB) is the provincially mandated cancer agency and is responsible for setting strategic priorities and long-term planning for cancer and blood disorders. CCMB provides clinical services to both children and adults. The cancer services the organization provides to Manitobans include prevention, early detection, multidisciplinary cancer treatment, supportive and end-of-life care. CCMB is also responsible for radiation protection throughout the province. In addition, the Research Institute at CCMB investigates all aspects of cancer and blood disorders, including research to improve the patient’s experience while at CCMB.


CancerCare Manitoba relies on the ongoing support of Manitoba Health and its close working relationships with regional health authorities to deliver quality cancer services to Manitobans. The financial assistance provided by the donations of Manitobans to the CancerCare Manitoba Foundation is vital to undertaking research and providing quality care to Manitobans.


The organization’s multidisciplinary approach to patient care attracts experts in medical, radiation, and surgical oncology, hematology, the best and brightest scientists, passionate nursing staff, and other dedicated healthcare professionals.


CCMB has four locations in Winnipeg. The main site at 675 McDermot Avenue provides chemotherapy and radiation treatments, patient support services and houses the Research Institute. In Brandon, in partnership with Prairie Mountain Health, the Western Manitoba Cancer Centre offers residents of western Manitoba access to radiation therapy, chemotherapy, and patient support services.



A world free of cancer




To reduce and, where possible, eliminate the burden of
cancer on the people of Manitoba through exemplary programs of prevention, diagnosis, treatment, rehabilitation, continuing care, research and education.




Respect For People
Dignity, fairness, openness, equity, collaboration, co-operation, sensitivity to cultural diversity and identity, compassion, privacy, confidentiality


Honesty, objectivity, reliability, responsibility, fidelity, transparency


Prudence, sensitivity to risks, opportunities and sustainability of human and material resources and the natural and built environment, accountability



Timeliness, efficiency, effectiveness, relevance, diligence,
creativity, initiative



  • 1000 team members
  • $190 million operating budget
  • 4 locations in Winnipeg
  • 1 location in Brandon




Reporting directly to the Chief of Clinical Operations, the Clinical Change Lead is a key member of the CCMB’s broader leadership team and provides leadership and operational change management oversight for clinical programs.. The Clinical Change Lead will use a combination of healthcare knowledge, political savviness, systems thinking, business analysis, project management, stakeholder engagement, and process improvement skills to lead and implement sustainable organizational changes. With patients and staff in mind, the Clinical Change Lead will drive change from initiation to completion, including improvements to business and clinical processes, systems, and technologies, with an emphasis on patient access and flow. The Clinical Change Lead will assist with creating and delivering strategies and plans to help patients and employees maximize the adoption of initiatives by honing methods of effective and sustained behavior change.


The Clinical Change Lead will focus on the following:

  • Working with provincial clinical planning teams, assist in leading and coordinating the implementation and monitoring of clinical changes in the appropriate area(s) of health services as directed by the provincial clinical planning process operated by Health Services Integration & Quality, Shared Health and guided by Manitoba’s Quality and Learning Framework in support of the organization’s strategic and operating plans and Manitoba’s Clinical and Preventive Services Plan (CPSP);
  • Assist with leading and coordinating the planning and implementation of clinical changes in the appropriate area(s) of health services as directed by CCMB leadership to improve clinical quality, service delivery on a provincial level as opportunities arise between CPSP priorities;
  • Identify positive changes and models of care to the appropriate provincial clinical team
  • Assist in identifying potential provincial clinical quality and continuous improvement opportunities to senior leadership


The Clinical Change Lead will provide a key leadership role on clinical operational issues and create and sustain a high-performance organization, based on a commitment to high-quality care, the needs of the patient, continuous improvement, and accountability.





  • Support the development and presentation of business cases for operational and clinical leadership approval to implement changes to health services such as for new or expanded services or the decommissioning of outdated or ineffective services, ensuring alignment with strategic and operating plans and, Manitoba’s Clinical and Preventive Services Plan (CPSP)
  • Assist with leading approved health services improvement projects including engaging stakeholders within the organization and with partner organizations as required to ensure a qualified project team of subject matter experts
  • Support the development and ensure the ongoing maintenance of project initiation documents, project plans, risk registers, and associated project management documentation
  • Assist with communicating approved plans including specific goals, activities, and metrics to key stakeholders, and provide ongoing progress reporting
  • Support the establishment of effective consultation within the organization to inform effective health services improvements in collaboration with Shared Health and other Service Delivery Organizations (SDO)
  • Implement approved project plans, assist with managing the assigned project budget and coordinating and providing appropriate supports and information to interdisciplinary resources to ensure project delivery within the defined scope of the approved plan
  • Support and maintain risk management, schedule management, quality assurance, and scope management processes.
  • Champion access to the tools and resources within the organization require to achieve assigned work objectives
  • Identify and inform senior leaders of immediate and long-term opportunities and risks to the project and ongoing health services delivery
  • Advise senior management on identified health services needs based on the clinical standards and models of care established by Shared Health
  • Support the incorporation of project activities into ongoing operational health services delivery, giving priority to health services improvements identified in the (CPSP).
  • Assist with ensuring standardization of implemented health services improvements across the organization and escalates issues to executive management as required
  • Contribute to reporting on operational performance using metrics aligned with established key performance indicators measuring the effectiveness of the service, and achievement of quality and service targets (e.g. service access, service outcomes, stakeholder engagement)




  • Model compliance with all organizational policies, procedures, standards of practice and guidelines, and all external legislative, regulatory, accreditation, and applicable professional requirements
  • Provide performance feedback to colleagues based on direct interaction and outcomes related to effective collaboration and service integration
  • Translate the vision, mission, values, and strategic directions of strategic plans into concrete, specific, understandable, and measurable operational plans
  • Incorporate internal and external patient feedback into quality improvement initiatives
  • Develop the clinical performance of services delivery using indicators, metrics, and targets aligned with system and organizational key performance indicators and measuring the effectiveness of the services and achievement of quality and service targets
  • Establish, implement and ensure compliance with all provincial and organizational policies, standards of practice guidelines, protocols, collective agreements, accreditation, and applicable professional requirements
  • Gather, interpret, and disseminate information on organization-wide policies, new programs, and other pertinent information to managers and staff
  • Lead the execution of a progressive workforce/talent strategy based on well-defined position requirements and desired competencies, that ensures high-quality staff are recruited and selected, succession is continuously addressed, resources are deployed to meet all operational requirements, performance is enabled and managed and workplace safety is maintained
  • Lead the recruitment and selection and performance management of all direct report positions and coach, support, mentor, and problem-solve with direct reports




  • Collaborate with the executive team in the development of standards for professional practice, patient care, and innovative programs designed to facilitate high-quality patient care and operations
  • Develop and implement strategies for ensuring compliance with patient care protocols, laws, regulations, collective bargaining agreements, and the standards and requirements of the various professional organizations and regulatory agencies
  • Provides leadership for and participates in the development of continuous multidisciplinary quality improvement for assigned areas, in collaboration with members of the interdisciplinary team



The Clinical Change Lead is a new position and requires strong leadership skills and the ability to develop and maintain a high-performance environment. The ideal candidate should have broad theoretical knowledge and work experiences that include models of professional practice, contemporary trends, and standards of care, management of personnel and fiscal resources in a patient care setting, program development, implementation, and evaluation.



  • Post-secondary degree in health care, business administration, public administration, or related field.
  • Minimum of 7 years healthcare experience, with 3 years in a leadership role
  • Knowledge of and experience in health systems, models of care, and/or patient flow
  • Experience in leading and managing organizational changes from initiation to completion, in a unionized and a non-unionized environment. Experience applying formal tools and methodologies in organizational change management and project management
  • Experience in program development, implementation, evaluation, and change management strategies
  • Experience in engaging, influencing, and soliciting buy-in from a wide range of internal and external stakeholders
  • Proven track record of innovation and producing results within scope, time, and budget constraints
  • Demonstrated leadership, success, and adaptability
  • Demonstrated ability to train, mentor, and coach individuals on continuous improvement and process management
  • Demonstrated ability to solve operational problems that impact patient safety and satisfaction
  • Lead and develop people, fostering teamwork
  • Expert interpersonal and communication skills
  • Demonstrated experience in building and leading high performance, cross-functional and interdisciplinary teams and leading strategic change



  • Recent experience with program management in a health organization
  • Experience providing health services to urban, rural, and remote populations across one or more areas of clinical health care



  • Master’s degree in a related field is an asset
  • Experience and knowledge of cancer specialty services


For further information, please contact:

Lillian Wong, Senior Manager, Consulting

Job Segment: Radiation Oncology, Patient Care, Hospice, Palliative, Hematology, Healthcare