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Centralized Support Assistant - REPOST

Requisition ID: 11139 

Position Number: 20030651

Posting End Date: Oct 31, 2018

City: Winnipeg

Site: WRHA Corporate

Work Location: 2735 Pembina

Department / Unit: Indigenous Health Services 

Job Stream: Non-Clinical 


Anticipated Start Date: ASAP

FTE: 1.00 

Anticipated Shift: Days; Evenings; Weekends

Daily Hours Worked: 7.75

Annual Base Hours: 2015


Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

  • Coordinates response to patient referrals received by telephone, fax, and email.
  • Assists in the coordination, management, and maintenance of the Indigenous Health-Cultural Initiatives course sessions offered through LMS to meet established criteria.
  • Receives and coordinates requests from within the WRHA and community at large, facilitating workflow of requests throughout WRHA Indigenous Health’s various program areas. This may include, but is not limited to, supporting requests for cultural training, workshops, mentorship, community and career fairs, and patient requests.
  • Coordinates monitoring and assignment of centrally received emails to ensure appropriate ownership is assigned.
  • Reports issues as they arise to the Manager, Indigenous Health – Centralized Support.
  • Assists with administrative activities for senior managers/directors and ensures that all work is completed within established timeframes.
  • Takes leadership in handling matters and solves problems not requiring the direct personal attention of the supervisor/s.
  • Participates as a member of the portfolio in a manner that contributes to teamwork and collaboration.
  • Coordination of resources both internal and external to WRHA.


  • Three years directly related experience.
  • Previous health care experience preferred.
  • Customer service or patient navigation experience will be considered an asset.
  • Experience scheduling and coordinating meetings required.
  • Experience with email and computerized calendars.

Education (Degree/Diploma/Certificate)

  • Post-secondary diploma or degree. 
  • An equivalent combination of education and experience may be considered.

Qualifications and Skills

  • Typing speed 65 wpm. 
  • Proficiency with computerized systems (Microsoft Office Word, Excel, and PowerPoint) is required. 
  • Demonstrated ability to organize, assign referrals to applicable staff members.
  • Ability to compose correspondence on behalf of senior managers/directors.
  • Excellent verbal and written communication skills.
  • High degree of confidentiality and discretion is required.
  • Ability to prioritize a large workload and independently complete a variety of administrative duties.
  • Ability to work in a fast paced environment, demonstrate leadership and work effectively under pressure to meet deadlines.
  • Ability to work independently with limited supervision.
  • Ability to effectively establish priorities in an efficient and effective manner, with multiple competing priorities.
  • Ability to follow and adhere to established processes and guidelines.
  • Demonstrated problem-solving skills.

Physical Requirements

  • Required to work for long periods of time at a computer.


This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. 


Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Health Sciences Centre, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.


Interviewed candidates may be called upon to participate in a skills assessment.


Any application received after the closing time will not be included in the competition.

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