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Administrative Manager

Administrative Manager           1.0 EFT Permanent


The Administrative Manager will be a member of the Management Team at NorWest. Working closely with the Management Team, and the other partners of Access NorWest, in a collaborative and integrated service environment, the successful applicant will lead the Primary Care Assistants team, including providing daily guidance & supervision in the areas of customer service, teamwork, and daily work.  Responsibilities will also include privacy officer responsibilities, scheduling, hiring, performance appraisal and management, and disciplinary action as required.  Full cycle medical billing also a key role, including third party billing, eg. WCB and reconciliation. The Manager will also be responsible for stats and reporting, and will act as a liaison with maintenance crews, property managers, cleaning companies, security companies, and other vendors/services as required for day to day operations and special projects such as building renovations.



  • A post-secondary Diploma/Certificate in an applicable field required, with a focus on Customer Service preferred (ie Certificate in Applied Management: Customer Service Specialization)
  • Minimum 4 years experience supervising staff
  • Previous experience in office management and/or supervision in a medical office/health clinic setting required.
  • Experience in healthcare and/or non-profit settings an asset
  • Experience as Privacy Officer and with PHIA legislation an asset
  • Experience and knowledge working with diverse staff, programs and client populations
  • Excellent communication and organizational skills
  • Ability to multi-task in a fast-paced environment
  • Adaptable, flexible character with creative problem solving aptitude
  • Exceptional customer service skills with ability to act as a role model and mentor new staff
  • Ability to work collaboratively within an interdisciplinary team environment
  • Child/elder abuse and criminal records check required
  • Valid driver’s license and access to a vehicle
  • Proficient use of MS Office 365, and experience with EMR (Accuro preferred), medical billing software, scheduling and payroll applications, and Shared Health/Digital Health applications
  • Experience with third party billing, eg. WCB and reconciliation
  • Work availability: days, evenings, weekends 


Submit application by October 22, 2020, in confidence to:


Trina Raine, CPHR

            HR Coordinator

NorWest Co-op Community Health

785 Keewatin St  Winnipeg, MB R2X 3B9


NorWest Co-op Community Health welcomes applicants with diverse backgrounds. We thank everyone who expresses interest but only those selected for an interview will be contacted.