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Tier 1 ICT Service Agent (12 Month Term)

Requisition ID: 243821 

City: Brandon, Selkirk, Steinbach, Thompson or Winnipeg

Site: Shared Health

Department / Unit: Digital Health 

Job Stream: Non-Clinical 

Union: SH Exempt

Anticipated Start Date: ASAP 

FTE: 1.00 

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015
Salary:  $15.00/hr


Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health services.


We have opportunities for tier 1 ICT service agents, who will work on-site in one of our operating locations to provide customer service and ‘tier 1’ technical (software and hardware including telecom) support to clients across the Manitoba health system.


1 year of experience providing:

  • customer service using formalized call tracking/work order management software tools (such as Remedy), and
  • ‘tier 1’ technical support of computer and communications hardware and software systems, and productivity tools (such as Microsoft Office and Active Directory)

Education (Degree/Diploma/Certificate)

  • Post-secondary diploma in in an information technology related program from an accredited educational institution


An equivalent combination of relevant education and experience may be considered

Qualifications and Skills

Physical Requirements

  • Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
  • Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled


We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.


Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.


This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.


Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.


Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.


We welcome applications from people with disabilities.  Accommodations are available upon request during the assessment and selection process.